Contact

Get in touch with WiseLoop

Although support is provided only if requested from WiseLoop codecanyon.net profile page http://codecanyon.net/user/WiseLoop, you may use the following form to ask any question regarding our software products.


Before buying from wiseloop.com you should know that:

  • support is provided only if requested from WiseLoop codecanyon.net profile page: http://codecanyon.net/user/WiseLoop - this is the only way we can check that you own a valid license;
  • if you need to know more about the product you want to buy, you can use also our contact form;
  • support is limited to software products bought from WiseLoop only, therefore we will not respond to requests regarding third party products;
  • support includes providing updates to ensure compatibility with new software versions;
  • we do offer support regarding the integration of our products into your projects, but we will not do your work and we will not teach you programming;
  • support do not include customization, installation services;
  • support can be denied if the products are not used for what they were designed for;
  • support can be denied if the products requirements/prerequisites are not fulfilled or the products are not used according to the specifications;
  • support is denied for non-english speakers;
  • we cannot offer support over remote desktop connection or live messaging applications (such as TeamViewer, Skype etc.);
  • support includes fixing bugs and reported issues;
  • we reserve the right to deny support for rude, abusive, mean, offensive or hysterical requests;
  • we will answer to each and every request, but we cannot guarantee a certain response time; it might take less or longer depending on our working load;
  • we reserve the right to ignore, ban or report to Envato any kind of feedback that is rude, abusive, mean, offensive or hysterical;
  • we cannot give refunds or discounts; please contact Envato directly for this;

Please bear in mind that our intention is to offer good quality software products, therefore we appreciate both positive and negative feedback as long as it is constructive.

Thank you!